Is the stb-tester ONE upgraded to the latest software version?¶
The current installed version is shown in the top-right corner of the stb-tester ONE’s user interface:
Check that it matches the latest available version (see the Release notes for the latest version).
See Getting started for help on installing software updates.
When the system-under-test restarts, the stb-tester ONE loses video¶
Older versions of the stb-tester ONE (that shipped before June 2016) didn’t support HDCP. Placing an HDCP stripper between the system-under-test and the stb-tester ONE will fix this issue.
The set-top box intermittently ignores infrared keypresses¶
Check the position of the stb-tester ONE’s IR transmitter. This is a low-power transmitter (to avoid interfering with other set-top boxes in your test lab) so it has to be close against the set-top box’s IR receiver.
Some set-top boxes are very sensitive to the placement of the transmitter; for example this set-top box has a cylindrical shield extending around the IR receiver diode, so the stb-tester ONE’s IR transmitter must be placed precisely in front of the diode.
Using a torch (flashlight) can help you to see the position of the IR receiver behind the set-top box’s plastic case.
If you’re still seeing issues, send us your infrared configuration file to firstname.lastname@example.org.
OCR doesn’t understand my language¶
Install the necessary language pack by creating the file
config/setup/setupwith the following contents:
#!/bin/bash -ex # Install Danish language support for OCR: sudo DEBIAN_FRONTEND=noninteractive apt-get install -y tesseract-ocr-dan
…where “dan” is a three-letter ISO-639-3 language code.
For more information about the
config/setup/setupscript see Customising the test-run environment.
langparameter when you call stbt.ocr and stbt.match_text —for example
stbt.ocr(lang="dan")— or set the default language globally by setting
[ocr]section of .stbt.conf.
Can’t select soak option “Run forever in random order”¶
The random soak option depends on the
--shuffle functionality added to
stb-tester v23. As such this option will be disabled unless
test_pack.stbt_version in your .stbt.conf
configuration file is set to
23 or above.
To enable this option modify your
.stbt.conf configuration file to read:
[test_pack] stbt_version = 23
The web interface doesn’t show my other stb-tester devices¶
Stb-tester devices auto-discover other stb-tester devices on the same network using Zeroconf.
- Are your other stb-tester devices turned on?
- Are all your stb-tester devices connected to the same subnet?
- Are all your stb-tester devices upgraded to the same software version?
- Does your network support mDNS / IPv4 multicast?
Contact email@example.com if you have a different network configuration.
Live video in the browser is slow, jerky or stops¶
Perhaps you don’t have enough network bandwidth to stream the full-quality video. Use JPEG thumbnails instead.
Providing logs for the stb-tester support team¶
Our support team may ask you to provide logs from the Stb-tester ONE device using the following procedure:
- In your browser go to:
http://<ip address of your stb-tester ONE>:8001/diagnostics/stb-tester-logs.tar.gz(note the different port number)
- Your browser will prompt you to save the file
- Send this file to firstname.lastname@example.org