My Stb-tester HDMI node is offline¶
The Stb-tester node must be able to access the Stb-tester web portal over the internet using HTTPS port 443. Make sure that your network configuration isn’t preventing this.
Diagnostic information about your network connectivity can be obtained by plugging a monitor into the Stb-tester node’s HDMI output. If you need further assistance, take a photo of the diagnostic screen and send it to email@example.com.
Live video doesn’t play in the web portal¶
The live video only works if you are accessing the web portal from the same local network as the Stb-tester node. If you are accessing the Stb-tester portal from a different network, select JPEG thumbnails instead.
The set-top box intermittently ignores infrared keypresses¶
Check the position of stb-tester’s infrared transmitter. This is a low-power transmitter (to avoid interfering with other set-top boxes in your test lab) so it has to be close against the set-top box’s IR receiver.
Some set-top boxes are very sensitive to the placement of the transmitter; for example this image shows a set-top box that has a cylindrical shield extending around the IR receiver diode, so Stb-tester’s IR transmitter must be placed precisely in front of the diode:
Using a torch (flashlight) can help you to see the position of the IR receiver behind the set-top box’s plastic case.
If you’re still seeing issues, send us your infrared configuration file to firstname.lastname@example.org.
My IDE can’t find the stbt APIs¶
Install the stb-tester Python package using
pip install stb-tester.
See IDE Configuration for more details.
If your IDE still can’t find the stbt APIs, make sure that you installed
stb-tester into the same Python environment that your IDE is using. For
example, if you have a virtualenv under the
.venv folder in your test-pack
checkout, make sure that you activated that virtualenv before running
If you’re using PyCharm you can configure the project’s Python interpreter in
File > Settings > Project > Project Interpreter. In the screenshot below
we have configured it to use Python from the project’s